What is a company's observable culture?

As an expert in organizational culture and behavior, I have spent considerable time studying and analyzing the nuances of how companies operate and the environments they create. A company's observable culture is a critical aspect of its overall culture and can significantly impact its success and the experience of its employees and customers. Let's delve into a comprehensive understanding of this concept. Observable culture refers to the tangible and visible elements of a company's culture that can be directly observed by anyone interacting with the organization. It is the outward manifestation of the company's values, beliefs, and norms. Here are some key components that constitute an observable culture: 1. Physical Environment: The layout of the office, the decor, and the overall ambiance can say a lot about a company's culture. Is it formal and structured, or casual and relaxed? Does it encourage collaboration or isolation? The physical space can either foster or hinder the desired behaviors and interactions. 2. Communication Style: How people communicate within the company is a clear indicator of its culture. Is it open and transparent, or hierarchical and secretive? The language used, the formality level, and the channels of communication (emails, meetings, etc.) are all part of the observable culture. 3. Dress Code: The way employees dress can reflect the company's culture. A strict business suit policy might suggest a more traditional and formal culture, while a casual dress code might indicate a more relaxed and creative environment. 4. Behavioral Norms: The behaviors that are common and expected within the company are part of its observable culture. This includes how employees interact with each other, how decisions are made, and how conflicts are resolved. 5. Ceremonies and Rituals: Companies often have certain traditions, celebrations, and ceremonies that are unique to them. These can range from team-building activities to annual company-wide events. These rituals are a clear demonstration of the company's culture. 6. Rewards and Recognition: How a company rewards its employees can be a strong indicator of its culture. Does it value individual achievements or team efforts? Are the rewards material, or are they more focused on recognition and appreciation? 7. Customer Interaction: The way a company interacts with its customers can also be part of its observable culture. This includes the level of customer service, the approach to problem-solving, and the overall attitude towards the customer. 8. Leadership Behavior: The behavior of leaders within the organization sets the tone for the rest of the company. If leaders are approachable and supportive, it can create a culture of openness and trust. Conversely, if leaders are distant and autocratic, it can foster a culture of fear and compliance. 9. Inclusivity and Diversity: How a company treats its employees from different backgrounds is a clear reflection of its culture. A company that values diversity and inclusion will have an observable culture that is welcoming and respectful to all. 10. Response to Change: How a company reacts to change, whether it's internal or external, can be part of its observable culture. A culture that is adaptable and open to change will have a different observable culture than one that is resistant and conservative. In summary, a company's observable culture is a multifaceted concept that encompasses a wide range of elements. It is the visible expression of the company's values and beliefs, and it can have a profound impact on the company's performance and the well-being of its stakeholders.

Schein states that culture can be seen in three key ways within an organization: in observable artifacts, espoused values, and basic underlying assumptions. Observable artifacts are an organization's attitudes, behaviors, and beliefs--what it considers important and meaningful.