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What is the role of l1 support engineer?

Ethan Davis | 2023-06-12 05:03:21 | page views：1774
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Amelia Taylor

Studied at Stanford University, Lives in Palo Alto, CA
L1 means the first level of support where it can be through the telephone in another word we can say Desktop support where they need to directly interact with the client. When L1 can't solve this problem it is forwarded to L2 where we can have Network Administrator or engineer working on the Problem.
2023-06-20 05:03:21
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Isabella Martinez

QuesHub.com delivers expert answers and knowledge to you.
L1 means the first level of support where it can be through the telephone in another word we can say Desktop support where they need to directly interact with the client. When L1 can't solve this problem it is forwarded to L2 where we can have Network Administrator or engineer working on the Problem.
What is the role of an L1 support engineer? - Quora
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