What is a known error in ITIL?
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According to ITIL (Service Operation), a Known Error is --a problem that has a documented root cause and a workaround.-- Documented means recorded. Records are common in ITIL. Just like, e.g., incident records, a Known Error exists in the form of a record and it is stored in the Known Error Database (KEDB).Feb 4, 2014
2023-06-18 01:55:29
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Noah Davis
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According to ITIL (Service Operation), a Known Error is --a problem that has a documented root cause and a workaround.-- Documented means recorded. Records are common in ITIL. Just like, e.g., incident records, a Known Error exists in the form of a record and it is stored in the Known Error Database (KEDB).Feb 4, 2014