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What is an ITIL Service Desk?

Charlotte Perez | 2023-06-12 00:31:10 | page views：1303
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Amelia Thomas

Studied at the University of Cambridge, Lives in Cambridge, UK.
A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). ... "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.
2023-06-22 00:31:10
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Taylor Wilson

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A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). ... "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.
IT service management - Wikipedia
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