How much does an entry level help desk make 2024?

As an expert in the field of IT and human resources, I have a deep understanding of the salary structures and career trajectories within the industry. When it comes to the salary of an entry-level Help Desk Technician, there are several factors to consider, including geographical location, company size, industry, and the individual's level of education and experience.
The role of a Help Desk Technician is crucial in any organization that relies on technology. They are the first point of contact for employees experiencing technical issues and are responsible for troubleshooting and resolving a wide range of problems. This position requires a combination of technical knowledge, customer service skills, and the ability to communicate effectively with both technical and non-technical staff.
According to various salary surveys and reports, the average wage for a Help Desk Technician in the United States is around $15.94 per hour. However, this figure can vary significantly based on the aforementioned factors. For instance, in major metropolitan areas with a higher cost of living, such as San Francisco or New York City, the hourly wage for a Help Desk Technician might start higher, potentially in the range of $20 to $25 per hour. Conversely, in areas with a lower cost of living, the starting wage might be closer to the national average or even slightly lower.
It's also important to note that the salary for a Help Desk Technician can increase with experience. As technicians gain expertise and move up to more advanced roles, such as Tier 2 or Tier 3 support, their earning potential typically increases. The skill in Help Desk / Desktop Support (Tier 2) is particularly associated with higher pay for this job. Additionally, obtaining relevant certifications, such as CompTIA A+, Network+, or Security+, can also lead to higher salaries.
Another factor that can influence the salary of a Help Desk Technician is the size of the company they work for. Larger corporations often have more established salary structures and may offer higher wages compared to small or medium-sized businesses. Furthermore, working in certain industries, such as finance or healthcare, where the reliance on technology is particularly high, can also result in higher compensation.
In terms of career progression, many Help Desk Technicians use their role as a stepping stone to more advanced IT positions. With more than 20 years' experience in this career, most people tend to move on to other jobs, potentially in management or more specialized technical roles. This career path can lead to significant salary increases over time.
In conclusion, while the average starting salary for an entry-level Help Desk Technician is around $15.94 per hour, it's essential to consider the various factors that can influence this figure. Geographic location, company size, industry, experience, and certifications all play a role in determining the salary for this position. As technicians gain experience and advance in their careers, their earning potential can increase significantly.

Help Desk Technician Salary. A Help Desk Technician earns an average wage of $15.94 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.