How do you deal with an aggressive customer?
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Studied at the University of Tokyo, Lives in Tokyo, Japan.
Part 1 Defusing the SituationStay calm. ... Control your own body language. ... Don't enter the customer's physical space. ... Listen to the customer's grievance. ... Ask questions to better understand the problem. ... Try to find a solution to the problem.
2023-06-17 15:01:31
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Amelia Parker
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Part 1 Defusing the SituationStay calm. ... Control your own body language. ... Don't enter the customer's physical space. ... Listen to the customer's grievance. ... Ask questions to better understand the problem. ... Try to find a solution to the problem.