Is screen damage covered under warranty?
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Gabriel Wright
Works at Adobe, Lives in San Jose, CA
As a tech support specialist with extensive experience in warranty policies, I can provide you with a detailed answer regarding screen damage coverage under warranty.
Firstly, it's important to understand that warranty coverage varies depending on the manufacturer and the specific terms of the warranty agreement. Most manufacturers offer a standard warranty that covers defects in materials and workmanship for a certain period, typically one year from the date of purchase. However, this standard warranty generally does not cover accidental damage, such as a broken screen.
AppleCare and AppleCare+ are Apple's extended warranty programs that provide additional coverage beyond the standard one-year warranty. AppleCare extends the warranty to three years from the original purchase date and covers two incidents of accidental damage per year, subject to a service fee for each incident. AppleCare+, on the other hand, extends the warranty to three years as well but offers coverage for two incidents of accidental damage with a lower service fee.
Now, let's address the scenario you mentioned: If you have a device under AppleCare, AppleCare+, or the standard one-year manufacturer's warranty and you have a broken screen along with another issue that is covered under warranty, Apple may replace your device for free. However, there are conditions to this:
1. **The Other Issue Must Be Unrelated to the Screen Break**: If the other issue is somehow connected to the screen break, such as water damage that occurred as a result of the screen being broken, then it would not be covered under warranty.
2. Apple's Discretion: Ultimately, the decision to replace the device for free is at Apple's discretion. They will assess the situation and determine if the replacement is warranted.
3. Proof of Warranty: You will need to provide proof that your device is still under warranty, which can be done by providing the device's serial number or proof of purchase.
4. Cost of Service: Even with AppleCare or AppleCare+, there may still be a service fee for the repair of the broken screen, unless the device is eligible for a free replacement.
5. Device Eligibility: Not all devices are eligible for a free replacement. Apple has specific criteria for determining eligibility, which can include the age of the device, the nature of the damage, and other factors.
6. Location: The availability of free replacements can also vary by location and the specific Apple Store or authorized service provider you visit.
7.
Warranty Terms: It's crucial to review the terms and conditions of your specific warranty or extended warranty program to understand what is covered and what is not.
In conclusion, while a broken screen is typically not covered under the standard warranty, Apple does offer options through AppleCare and AppleCare+ that can provide coverage for accidental damage, including screen damage. However, the decision to replace a device for free when there is another covered issue is subject to Apple's assessment and the conditions mentioned above.
Firstly, it's important to understand that warranty coverage varies depending on the manufacturer and the specific terms of the warranty agreement. Most manufacturers offer a standard warranty that covers defects in materials and workmanship for a certain period, typically one year from the date of purchase. However, this standard warranty generally does not cover accidental damage, such as a broken screen.
AppleCare and AppleCare+ are Apple's extended warranty programs that provide additional coverage beyond the standard one-year warranty. AppleCare extends the warranty to three years from the original purchase date and covers two incidents of accidental damage per year, subject to a service fee for each incident. AppleCare+, on the other hand, extends the warranty to three years as well but offers coverage for two incidents of accidental damage with a lower service fee.
Now, let's address the scenario you mentioned: If you have a device under AppleCare, AppleCare+, or the standard one-year manufacturer's warranty and you have a broken screen along with another issue that is covered under warranty, Apple may replace your device for free. However, there are conditions to this:
1. **The Other Issue Must Be Unrelated to the Screen Break**: If the other issue is somehow connected to the screen break, such as water damage that occurred as a result of the screen being broken, then it would not be covered under warranty.
2. Apple's Discretion: Ultimately, the decision to replace the device for free is at Apple's discretion. They will assess the situation and determine if the replacement is warranted.
3. Proof of Warranty: You will need to provide proof that your device is still under warranty, which can be done by providing the device's serial number or proof of purchase.
4. Cost of Service: Even with AppleCare or AppleCare+, there may still be a service fee for the repair of the broken screen, unless the device is eligible for a free replacement.
5. Device Eligibility: Not all devices are eligible for a free replacement. Apple has specific criteria for determining eligibility, which can include the age of the device, the nature of the damage, and other factors.
6. Location: The availability of free replacements can also vary by location and the specific Apple Store or authorized service provider you visit.
7.
Warranty Terms: It's crucial to review the terms and conditions of your specific warranty or extended warranty program to understand what is covered and what is not.
In conclusion, while a broken screen is typically not covered under the standard warranty, Apple does offer options through AppleCare and AppleCare+ that can provide coverage for accidental damage, including screen damage. However, the decision to replace a device for free when there is another covered issue is subject to Apple's assessment and the conditions mentioned above.
2024-05-23 03:31:58
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Works at the International Union for Conservation of Nature, Lives in Gland, Switzerland.
If you are still under AppleCare, AppleCare+, or the 1 year manufacturer's warranty and you have a broken screen AND another issue that is covered under warranty, Apple will actually replace your device for free -- IF the other issue is not in any way connected to the screen break.Jul 24, 2016
2023-06-06 02:18:58
Oliver Bell
QuesHub.com delivers expert answers and knowledge to you.
If you are still under AppleCare, AppleCare+, or the 1 year manufacturer's warranty and you have a broken screen AND another issue that is covered under warranty, Apple will actually replace your device for free -- IF the other issue is not in any way connected to the screen break.Jul 24, 2016
